Tuesday, 27 August 2013

TalkTalk: The saga continues

One day I'll get back to posting the occasional observations here on the fortunes of Nottingham Forest, maybe on that day I'll have fibre broadband too. Yep, that's right, the saga is STILL rumbling on.

Firstly, I was impressed that many people actually read the last ramble I put out on here. It was, in retrospect, a tad on the 'hefty' side but thankfully many people seemed to forgive the rather public airing of dirty web linen.

It seems TalkTalk themselves probably read it too. I can't say that for sure of course because I don't know but I did, funnily, begin to get a better level of customer service after my post and a few (well, ok, maybe a few too many) tweets in the direction of my dearly beloved 'service provider'.

Low and behold they did even begin to live up to that moniker and, well, you know, provide a service. Firstly I had nightly phone calls from a pleasant lady with updates on my issue, informing me that the technical department were looking at things and should have my landline phone fixed soon.

Then, on Friday August 9, I returned from a day out to see a magical fluttering light on my modem. Not only was my phone now active but basic broadband was active. Brilliant. Now at last I could gorge on Alan Partridge trailers, download my podcasts and watch THAT awesome trailer where someone did 'Malcolm Tucker as Doctor Who' (if you haven't seen it, enjoy http://www.digitalspy.co.uk/odd/s7/doctor-who/news/a503970/peter-capaldi-in-doctor-who-malcolm-tucker-mashup-trailer-watch.html?utm_source=tw&utm_medium=dsuk&utm_campaign=twdsuk).

I had another call that night. This to my landline (a call at last!). Firstly the lady asked if my landline was working. I resisted the urge to be cheeky although was sorely tempted to highlight that I'd have trouble speaking to her if it wasn't. I gingerly raised the subject of the Internet, asking if it would disappear in a day like last week, and was met with a polite - but confused - response. I seemingly, possibly, maybe, shouldn't have the basic Internet. Oh well, let's keep it quiet and, importantly, switched on shall we??

This left just - just! - the issue of the fibre broadband. This was the upgrade we'd decided to treat ourselves to in our new house. One for which TalkTalk would, of course, make a little bit more money out of us for and should (see last post) have been installed on July 31.

The next day I drove to Nottingham for some shopping and to see my sister. En route I missed a call from TalkTalk. They left a message asking me to ring back. Fair enough. I did. Only when I got through they seemed to have no idea why I'd called. I tried to explain that I'd called to return their message and asked what did THEY want but this was to no avail. Did I have an issue? Well, Erm yes, quite clearly! Did they want me to go through it all again?? Surely you know why you wanted me specifically?

Then they asked if I had wanted to speak to a manager. Well, yes, but at the beginning of the week when you promised a call within a day! Did I want to speak to one now? Well, it had to be better than playing 'guess the reason for the call' - so why not? Only then I got cut off. They rang back but after round two of 'guess the reason for the call' I got cut off again. I gave up. Tackling the madness of shopping at Ikea on a Saturday was bad enough without a frankly farcical phone call to add into the flat packed melting pot.

In the meantime with basic Internet, lots of DIY to do and a trip to the excellent and aforementioned Alpha Papa the situation drifted along until, on the Thursday, I received an email saying that TalkTalk had been unable to contact me (odd since I'd never had a missed call or answer phone message) and could I ring them urgently to discuss an engineer.

I did and, after the classic call options/hold music/security questions/call transfer to right department shtick I was told that they wanted to send an engineer to my house on August 27. Could it not be earlier? No. Was I not now a priority case after all this, well, faffing about? No. So, basically, I had to have that date whether I liked it or not?! They wouldn't word it like that of course but I would. (a spade is a spade if not an f'ing shovel - that's what they taught me in journalism training. That and don't waffle on like in this blog - whoops!).

Again the call ended with the obligatory 'was I happy?' question. Not really. It's going to make it a month since the date when I was guaranteed to get this service. Someone needs to rip up that TalkTalk customer service manual. I'll offer my services. But, only on a date I choose that's about a month away.

Why would it take so long, I asked? Because appointments tend to take about 20 days. But, hang on...so why the delay in booking an engineer after my July 31 date then? That would also mean the engineer wasn't booked until, well, until I posted the whole saga on this blog. Hmm. Still, I'd have confirmation in 72 hours and apparently everything would definitely be sorted on the 27th.

[At this point if you're flagging feel free to take a break and watch Miley Cyrus twerking at the VMAs or something. It's here if you want it http://www.youtube.com/watch?v=XVAVJONEjbA&feature=youtube_gdata_player]

Before that date arrived I received my 1st bill. This was odd because I had requested paperless billing. I'd had a letter querying my email address a while ago (they appear to have written an ^ in front of it at 1st) but, when I rung, had been assured that they had the correct address. Plus I'd had emails relating to my complaint. Yet still here was my 1st bill with a £1.90 charge for a paper bill. I queried it and was told I'd have a credit applied to my next bill. A small episode maybe, but symbolic of the the ineptitude that was now, sadly, predictable.

By now I'd found that email, while maybe slow, was a way to get an answer to a basic question and saved an inevitable 20 minute call to an 0870 number. I sent another. This time asking if the 27th still stood since I'd had no confirmation. A reply duly informed me that it was and reiterated that the engineer would attend between 8am and 1pm.

Now, here we are. The 27th. I bet you can guess what's coming next...

No-one showed up. My girlfriend waited and waited (I was at work), ensuring all the kit was out ready and a space was cleared amid our semi decorated front room.

Come 4pm I called TalkTalk. Had something gone wrong? They said it was clear that the engineer was not going to attend. They said I had to ring back the next day and re-arrange for another one to come out.

But, hang on. Could they not contact Openreach and find out why the appointment they booked on our behalf had not been fulfilled? Apparently not. I explained that I found it odd that they would not at least check what had gone on. The lady told me there were many reasons why the engineer may not have attended and then set about listing some possible scenarios. Erm, but rather than guessing how about checking? Did they have the wrong address for example? Or should they not be responsible for putting right an unfulfilled date? This might, after all, not be TalkTalk's fault...

Once again I was banging my head against an impenetrable brick wall. The lady apologised about a dozen times and said she understood my concerns. I don't want to be harsh but these are just words. I've heard them dozens of times. She also credited my account with £5. Again, not being ungrateful but i'd probably just spend that in 20 minutes on the phone to an 0870 number so does little to address the inconvenience.

Would my next engineer take another 20 days? And, given that my girlfriend will be back teaching soon, will I have to take a day off now - something I'm definitely not keen to have to do if the engineer will then not attend.

I also refuse to believe that no-one at TalkTalk can contact anyone at Openreach to find out what went on today. If I didn't turn up to work at the paper I'd expect a call to see what was going on. Surely someone checks up on these things with broadband engineers too?

So, the saga rumbles on. At least I now have a service, just not the one I rang to arrange at the end of June. Surely someone at TalkTalk can see that is not good enough?

At least Forest have started well eh...?

Tuesday, 6 August 2013

The endless frustrations of a would-be TalkTalk customer

I want a service with TalkTalk. That can't be too hard can it? I mean, none of these telecoms companies have got great reputations but if you ring up and offer them money they're at least good at first right? Hmm, maybe not.

I've recently moved house from one part of south Lincolnshire to another and was previously a TalkTalk customer at my old house. I asked to transfer my old service (basic phone and broadband) to this house and was told that it would take a couple of weeks. I'm not sure exactly why it takes them so long but, still, I settled on knowing that my old service would end on July 1 and begin at the new place on July 13.

Or so I thought.

Before that date arrived I had a call to say that there had been a problem with my order - TalkTalk's fault so they say - so it would have to be cancelled and re-placed. Not ideal since I'd already been waiting but still these things happen.

I got transferred to a helpful - and hopeful - sounding chap in the sales department. When I explained that it I was disappointed since it was my intention to upgrade to fibre broadband once my line was active he went away, spoke to someone else, and came back and said that not only could he get my service active on July 19 he would also put the fibre order through there and then to save me any further inconvenience. He booked the engineer for July 31 and promised me 6 months free of the 'basic phone and broadband' part of my bill.

All sounds fair enough I thought still, at this point, naively believing that they would be keen to sort it out and take my money.

One thing though - what if the problem that caused my initial order to cancel resurfaced?

It's ok he said - they should be able to fix it for the 19th but, as an absolute last resort, the engineer on the 31st would definitely get us a service, with a new line installed if necessary. That sounded a little worrying - the 31st was a decent way away after all - but it was a confident promise. On those terms I agreed and signed up.

Then things went strangely quiet. No emails or letters as per normal when you take an order with one of these companies. Keen to check there wasn't another problem I rang up on July 17. I got through to a very friendly lady who checked my account and confirmed that everything was fine and I was still due to go live. Phew.

On the 19th I dutifully plugged in my phone and modem, finally ready to resume my basic service. But nothing. I began to get concerned and rang TalkTalk.

The 1st person I spoke to said that the 19th had been cancelled and my order was due to go through on the 31st. She said that because I'd ordered fibre the two had to go through together.

So hang on, that sales patter about saving me time and putting both orders through together? Was that just a fib to get me to sign up? Who knows. This woman had one stock answer to my questions and wasn't prepared to budge from robot mode into a human conversation.

I asked to speak to someone else and, when put through, was told that my 'go live' date was indeed cancelled almost as soon as it had gone through. So why no call, email or letter? He said that the company had issues with how they handled the process from placing an order to delivering it and apologised.

He said my July 31 date was also cancelled because of a fault with my line but that my basic service would go live on July 24. So another wait. But how did I know this would actually happen? Don't worry, he said. He'd checked and the order for that had "perfectly gone through already, there are no issues with it".

I know those were his exact words because I took them down in trusty shorthand (100wpm certificate available to view on request) because by now I was fed up with getting conflicting views every time I called. Oh and that's every time I called on my mobile phone at my expense of course.

Then followed a fibre modem and letter. Progress at last. I mean they wouldn't send out kit and then not get a service live for you to use it with right?! The letter said July 31 but this was talking about fibre so I crossed everything and hoped the definitive promise would come true.

So onwards and upwards to the 24th. But once again not a sausage of a dialling tone when I plugged in. Not even a pesky chipolata. This is of course the date that has 'perfectly gone through'.

I rang the next day (having left it til then in case by some miracle it whirred into action overnight). What had happened to July 24? They told me, once again, that it all had to happen together on the 31st. So that was 2-2 in the game between the 'it goes live in stages' and the 'it has to happen at once' camps. It's a match that sounds like more fun than I was having.

So, given that the last chap said July 24 had 'perfectly gone through' but that July 31 had been cancelled what chance had I got of getting a service on that date? A date, if you remember (apologies if I've bored you but this is vaguely cathartic!), that would be when I'd get a service as a 'last resort' even if it meant a new line. By now I'd take a fibre line plugged directly into my head if it meant an end to this sorry saga... So, to ease my increasing frustrations, the woman's exact words (again taken down in shorthand so permissible in court): "I can guarantee it will be activated on the 31st". A guarantee? Well, I had to take that.

On the 31st came a brief ray of sunshine. A call from an engineer to tell me he'd send a colleague that afternoon. At last. Might today be the day?!

No. Of course it wasn't. I should've learned by now.

The engineer did indeed attend but couldn't even get a dialling tone on my line. Someone else would have to come to fix the fault.

So I called TalkTalk. When could the fault be fixed? How much longer may I have to wait? Would I be charged for a service I haven't had since July 1?

They said I'd have to wait up to 48 hours before they received the engineers report but that I wouldn't be charged or that I'd be reimbursed. They'd ring me to tell me when they knew.

Then, two days later, with no phone call for warning, an engineer arrived. He duly fixed the fault and, hey presto, we had basic phone and internet. Hallelujah! He couldn't fix the fibre - that wasn't his bag - so I called TalkTalk to ask. They said I'd have to wait 48 hours (this was 48 hours) and call back.

But, I could cope with that for now. I had a basic service. I could update my phone, get on Internet banking, sort out my bills and of course - tweet, watch YouTube and browse to my heart's content without another 'you have used your allowance' text message. Euphoria!

Except by the time I returned from a trip to Nottingham (Forest won, my luck must have turned!) the Internet and phone was down. Surely not? Not after just one day? If we slept on it it might've been one of those overnight caused by storm things right? Sadly we clutched at that straw but awoke to no phone and Internet again.

I called TalkTalk. They said I'd have to wait for 48 hours for an engineer's report. Erm, what? From when? The booked engineer date of July 31? Friday's out of the blue visit? From today?

She didn't know and I was losing the will to carry on banging my already bruised head into this relentless brick wall of false promises and endless string of fruitless phone calls. In the end she told me they would have an answer on Monday or early on Tuesday. Did she just make that up to get rid of me? It felt that way but I was getting nowhere so went along with it.

So, Tuesday morning (today!). What's the latest please TalkTalk? Note that I again ring them. I've never once had an unprompted call to keep me informed of the progress of my 'order' - if we can still call it that.

You'll have to wait 48 hours they say. Why? What for? Have they had an engineer's report? If not, have they not chased this up for me? When am I going to get a service? The lady said I'd have to wait 48 hours for an update. Sorry, not good enough, I thought. I'd waited as patiently as possible but there are limits surely?

I asked to speak to a manager. The lady said she would try to transfer me. She couldn't. The manager was busy but she'd get them to ring me back. It'd be today. At least that'd save me hanging on. Was there anything else she could help me with? Erm, I've got no service, you can't tell me why I haven't or when I will get a service...other than that I'm fine. I guess it's in the coaching manual but seriously was that the right time to ask that question?!

I began to think on and decided not to wait. I wanted to speak to someone in the complaints department. Surely there's someone out there who can give me a proper explanation and, when listening to my tale above, can realise they've been pretty woeful so far and ought to pull out a few stops to keep me on board as a customer?

This time they rang me back. But, after placing me on hold - I hate that music! - they said they noted that a manager was due to call me. They apologised - they always do - and said the manager would answer my questions. I explained that if they couldn't at least give a basic answer I'd have to consider cancelling and they said they'd make a further note that I was waiting for a call and promised that answers would be forthcoming.

That was at about 1030-1045. By 6.30pm I'd not had a call from the manager. I rang myself, was put on hold and cut off as I was being transferred. I waited a minute for a call back - thinking they would try to get me back - but tried again. I was cut off again.

At that point I felt the need to blog. Well, after a donut (you drove me to that TalkTalk!).

So I'm still waiting. I'm thoroughly fed up of ringing TalkTalk and getting different non-answers from robot people. Don't get me wrong, they're always pleasant but the trouble is they're inept. I'd gladly swap the niceties for a blast of Malcolm Tucker at his sweary worst if it was at least an efficient Tucker who knew how to fix a fibre broadband line up.

I'm sure other people have similar experiences. And I know it's not just TalkTalk. Too many companies have pathetic customer service. They spend all their money on flash adverts and TV rights while ignoring the need for a working service (yes that's a dig at you BT).

The trouble is the net has become so important. Of course I want to watch Alan Partridge trailers, tweet 'banter' and comment on friends' Facebook photos but these days you need it for checking bank statements, paying bills, shopping for the best deals and doing extra work at home at weekends when you're busy. Maybe in the future the Internet will have to be like the gas and electric which will keep running at a house when you go?

Whatever happens though, if you are reading this TalkTalk I'm STILL waiting for my call...


Tuesday, 5 February 2013

The not-so-merry-go-round

As an occasional blogger on the events at the City Ground, it's always hard enough to keep up with everything that's happening but you know things are particularly bad when we've had more managers than blog posts in recent times.

I have to say I greeted news of Alex McLeish's departure with a weary shrug and the fact that us fans are not that surprised to lose a manager after 41 days and just 7 games speaks volumes.

Big 'Eck's shotgun stay on Trentside bypassed the usual honeymoon period - heading straight for a short, sharp divorce. I suppose it was less of a marriage, more an uncivil partnership (which is rather apt this week I guess!).

The Scot seemed destined for the exit door as soon as the dust settled on a laughably botched transfer window. The cherry on the cake must have come when top target Chris Burke consigned McLeish's charges to a defeat at his old stomping ground on Saturday with a brace.

It was a result that rubbed McLeish's nose into it so much that it's a surprise he didn't have a Steve Bruce-esque mangled conk come the final whistle.

Let's be honest, performances under McLeish have been as disjointed as said snout and I can't say that after a record of seven games with just one win, four losses and 15 goals conceded I'll mourn him too much.

The issue really is that, coming after a slightly farcical deadline day and ruthless sacking of Sean O'Driscoll, it leaves us looking like a bit of a joke.

Which serious manager actually wants the job now?

At the end of the Watford game one old wag in the crowd near me shouted 'Adkins in'. He was joking then but he's probably hoping for that to come true now.

The former Saints boss is definitely an impressive character - and would certainly bring positivity to the club at a time when it's not exactly in abundance.

But does he want to walk into a club in the state Forest is in? He's surely too sensible to sip from this poisoned chalice at this time?

Who else is there?

I see Billy Davies' name mentioned by a string of tweeters and bookies.

The feisty wee Glaswegian is still known affectionately as 'King Billy' in some circles and I suppose this is the week for unlikely monarchical comebacks, what with Richard III turning up under a Leicester car park.

Still, Billy back? Surely that's a plot even too far fetched for the soap opera that is Nottingham Forest? Mind you, like Leicester's car park Plantagenet, you get the impression Shakespeare might have had some fun with Billy!

If it happens though you fear it would be a move from the owners to try to win fans back over than for footballing reasons.

Di Canio? There's a storm we could probably do without. Roy Keane? Likewise. Owen Coyle? Maybe - although Bolton's slide under him was worrying. Sean O'Drisc... Oh hang on - we've not so much burned that bridge as dropped a nuclear bomb on it...

Here's a thought. Why not hand the reins to John Pemberton with Rob Kelly until the summer? Then we can take the time to appoint a chief executive or similar figure who can help the Al Hasawis get to grips with running a club in the English game.

That person can help weigh up the options and then together they can pick a manager in the summer who can be given time (definition = much much longer than 41 days) plus the scouting infrastructure needed to build on the start made by O'Driscoll - who had started to mould the basis for a decent squad.

Sackings and general upheaval have long-since cost us a shot at a promotion that, in itself, would have been too much, too soon anyway, especially a year after we only narrowly escaped the drop.

The goal now should be some much needed calm. Can we at least manage that for a bit?




Tuesday, 14 August 2012

Sod's Seven

You can take a good thing for granted can't you? Rewind 12 months at the City Ground and Steve McClaren had already made his first few noises about not being able to bring in the players he wanted to re-shape the squad. Expensive players had arrived in the shape of Ishmael Miller, Matt Derbyshire and Jonathan Greening but it was clear that the brolly wielding supremo wanted and expected more.

The embarrassing and slightly baffling non-signing of Wesley Verhoek and long and unsuccessful courtship of Wayne Routledge had just transpired and it was clear (with the benefit of hindsight of course) that all was not hunky dory with the new managerial regime.

Rewind 24 months and a certain wee Scot was busy 'recommending and advising' til the cows came home to our much-maligned and probably only half understood transfer acquisitions panel. We got the now Team GB left back Ryan Bertrand on loan but Billy was grumbling about not building on the previous season's so-near-yet-so-far play-off bid and again a lack of new faces was proving troubling.

On that evidence it's a minor miracle that the Al-Hasawi/O'Driscoll regime has conjured up seven signings, seemingly with the minimum of fuss, in a shortened post-takeover summer. On the face of it we've got no expensive donkeys and don't appear to have been ripped off either. It doesn't feel quite right does it?!

To be fair the sensible spree was born out of absolute necessity. With Garath McCleary, Joel Lynch, Luke Chambers, Paul Anderson, Chris Gunter joining last season's loan rangers out of the exit door (added to January's survival funding sale of stalwart Wes Morgan) it was beginning to look like we might be fielding the Robin Hood mascot at centre half.

Something about O'Driscoll just oozes calm though and he's dug up three Daniels - Ayala, Harding and Collins - as well as Greg Halford to begin to forge a decent looking back line. Halford may feature in midfield, with Brendan Moloney getting a deserved chance to step up leaving Jamal Lascelles and a seemingly Sheep bound Kieron Freeman as back up as things stand. All four signings have a decent pedigree, have played at this level, are a good age and have the ability to play O'Driscoll's brand of football. SOD certainly seems to be owed considerable praise for tempting a reportedly reluctant Daniel Ayala to make the switch back to the Championship from Norwich in a season long loan. The Liverpool schooled Spaniard seems to be very well thought of so it's something of a coup to get his services.

If the defence does gel it will be some achievement. It does at least appear as though Lynch, Chambers and Gunter have been adequately replaced. Big Wes still leaves big boots to fill when it comes to the physical, ugly stuff - hopefully Collins has got the sizeable feet required to do just that. SOD is no mug and will be all-too-aware that defenders who are good on the ball are fine but there are plenty of wars to be won against robust forward lines in the weeks and months to come. The physical test of Championship football alone would suggest the squad is at least one defender short of being fit for a 46-game campaign.

Adlene Guedioura's capture has perhaps caught the eye most, mainly for the way he lit up our relegation fight when borrowed from Wolves last season. I'm itching to see what he can do given more time - if he, Reid and McGugan can spark off each other we may be in for some mouthwatering play in the middle.

He's joined in the midfield by free transfer Simon Gillett. His capture was reportedly a close shave but should add some cutting edge and was definitely the best Oman (Al-Hasawi) could get. Ok, that was poor and predictable but it's out of my system now I promise! In all seriousness I've always liked the look of Simon at Doncaster. He's got a classy touch and good eye for a pass and I'm sure the likes of Reid, Guedioura, McGugan and Majewski will relish playing with someone like him. I'll be interested to see how SOD deploys him, Moussi and the the soon-to-return Cohen but I do think he adds a little something else that might make all the difference in a tight midfield battle.

The seventh signing saw Simon Cox check in from West Brom. SOD will be hoping that the 25-year-old can show the freescoring pedigree from his Swindon Town days after what must have been a frustrating time on the sidelines with the Baggies - playing odd games and mostly in midfield when given a chance. Anyone who has seen some of the goals he put away for the Robins will have witnessed he has an eye for a goal and I'm excited to see if he can be a foil for the hardworking Blackstock.

So seven up... but is it enough? Perhaps the greatest loss to the squad was a player who has yet to be replaced in Garath McCleary. Garath finally fulfilled his considerable potential last season and there's no denying in my mind that we'd have been a League One club again had it not been for his dazzling displays under Steve Cotterill. You can't begrudge Garath a go at the Premier League but his departure, coupled with that of Paul Anderson (who always flattered to deceive for me) leaves only Andy Reid who can play in a wide midfield berth. It's yet to be seen if triallist Franck Moussa will be snapped up (presumably to the annoyance of commentators who would be tongue-tied by a Moussa-Moussi one-two) but the winger's position is undoubtedly a missing piece of the jigsaw ahead of the first league fixture this weekend. I worry that without a bit of pace on the flanks we might become easy to 'crowd out', especially at home.

So another defender or two and at least one winger needed? Like I said at the start it's easy to take this signings business for granted!

Not since Billy's first summer have we seen so many new signings check in on Trentside - and several of his were loanees coming back for a permanent spell. Aided by the fact that many of his new faces were not new to the club, the fiery Glaswegian added Paul McKenna and some forward firepower and conjured up a brilliant third place. With a new back four to bed in and some pieces of the jigsaw still to find it'd be a big ask for SOD to replicate that feat. In fact, defensively in particular, I think we should expect a very slow start (well we always get one anyway don't we??) as SOD not only searches for his favoured starting eleven but also looks to impose his own style on the club.

The canny little tactical tinker with Greg Halford on Monday against Fleetwood is a good sign that he's starting to find ways to win with what he has already. We'll need a bit more of that, another player or two and some luck as we head into the league fixtures. It's difficult to know what to expect from this Forest side this season. It'll be fun to find out just what they are made of though...roll on Saturday.

Wednesday, 25 July 2012

An icon? Sod that, I'm happy with Sean

The Al Hasawi family have only put one foot wrong so far.

After finally finalising their purchase of the club the Kuwaiti trio have arrived amid a blaze of optimism and, in a nice gesture, swiftly renamed the academy after their predecessor Nigel Doughty.

They've also, rightly in my view, got rid of Steve Cotterill, appointed Sean O'Driscoll, improved communications with fans and helped seal the deals of former loan ranger Adlene Guedioura and solid and experienced defender Danny Collins.

It's just a shame then, that they slipped the word 'iconic' into their press conference when describing their manager-of-choice.

Maybe that was partly a mistranslation/misunderstanding and, to be fair, it was followed up by saying that the family wanted someone who knew the league well.

But, like it or not, the word was latched onto by journalists and fans and set the Twitter rumour mill into meltdown. Could it be Harry? Hoddle? Sven?!

Inevitably, then, the word has been seized upon with relish by rivals since Sean O'Driscoll became the surprise choice to succeed Steve Cotterill, just months since he left the club following a short-term stint as a coach for the successful survival battle.

Yes, Sean O'Driscoll is not an icon but I think he's a great choice. In fact the thought of a big name boss worried me a little. Schteve McClaren did not work as a high profile appointment last season - he needed too much money and to change too much to be able to work properly here. When the changes didn't happen fast enough for him he packed up his brolly and left (albeit waiving a payoff to his great credit).

Harry was always a ridiculous suggestion that helped fill the coffers of a few bookies and briefly get the attention of national journos eager for morsels of football news.

Hoddle? He had all the hallmarks of McClaren+1year, especially having been away from the English game for a while. He had also flattered to deceive at Wolves when last in charge of a club of this level.

The rest? Well Gordon Strachan was abysmal at Middlesbrough and Sven Goran Eriksson? As a circus ringmaster maybe.

Some of those names may have satisfied the expectation of a big name but none were as suited to actually doing a good job as Sean O'Driscoll.

He's smart, sensible, has good experience of this level, can spot a talented player and sets a good tone for the new ownership. The last thing we want to do now is throw silly money around on an ego trip. The clear model to follow is that of Norwich, Swansea, Southampton and Reading. All of those clubs assembled good squads under the tutelage of good, progressive managers. 'SOD' is an appointment in the mould of Lambert, Rodgers, Adkins, McDermott in my book.

Another positive from having SOD in charge is that he knows the players that are left. That will be vital in 'hitting the ground running' after a curtailed pre-season. It should also help him know the strengths and weaknesses of the playing staff and hep with what will have to be a bit of a dash in the transfer market.

O'Driscoll can, in time, bring stylish football to the City Ground if his work with Doncaster Rovers is anything to go by. His teams regularly mesmerised Colin Calderwood's Forest and for a while held an 'Indian sign' over us. If he can replicate that sort of football on Trentside the fans will be prepared to give him bags of time, just as they did when Paul Hart's young side burst on to the scene. He's also someone that is fully fluent in the modern word of football tactics and, like Billy, understands the need to be smart to win at this level. A straight up, no fuss 442 doesn't really work any more and SOD knows that.

So far so good then. But there's an awful lot still left to do. Danny Collins is a good addition, but will need to be joined by another three players in our now non-existent defence. Lascelles, Moloney and Freeman all have potential and one of them may well be able to make the step up to first team football. But not all together, and probably not any as a first choice just yet.

There's no doubt that knitting together a defence from scratch will be tough. As will developing the side and squad as a whole. For that SOD will need time. With that in mind I don't think we should all be expecting too much this season. The Al Hasawis said they were setting a goal of a top ten finish. That seems difficult but, given good signings, realistic. Of course many will want promotion right away, but that's a huge ask from the position the squad is in at the moment.

It'll be fascinating to see who SOD can add to his squad, how they are knitted together with the key members left and which, if any of the outcasts (Derbyshire, Miller, Greening, McGoldrick) can be brought back into the fold.

The Black Country born boss laughed off the icon tag at today's press conference and I loved his line that 'all the icons I know are dead'. If he can juggle the challenges in front of him and, in time, take the club back to the promised land of the Premier League then I've a feeling he'll be hearing that icon word once again...

Sunday, 1 July 2012

Kuwait and see

Nothing has happened yet. I feel the need to start this post with the obvious since it is easy to get carried away. Many people have (we're the new Man City, we're going to get Benitez etc) but I'm clinging to the words 'due diligence' and reminding myself that that doesn't mean 'all done and dusted'. I suppose it's only natural to dream about what could be, especially while we're at the start of that traditional period of unbounded footballing optimism that is pre-season. And the alternative? If the takeover deal falls through? Well, that's a great big black box labelled 'unknown' that no-one dare open.

I've spent most of the footballing summer convinced that the question of our ownership would rumble on and on, probably into the next season itself (Forest never do do things the easy way do they?). Friday's announcement that the Doughty estate is in an 'exclusive negotiation period' with the Kuwaiti Al-Hasawi family at least brought hope that my cynicism may be misplaced. Perhaps more significant were the highly positive noises from the family themselves - hinting that this was a deal that could and should go through.

Even if that is the case there are a great many unanswered questions left hanging as the club's most pivotal summer for some time continues (suddenly those weeks when we were moaning about no left back seem pretty small in comparison).

On the face of it, why would a foreign investor want to take on ownership of Nottingham Forest? Let's leave the Garibaldi Red-tinted specs to one side for a moment. We're a Championship club at the moment with a squad in desperate need of rebuilding, with two seasons of promotion challenges brought to an abrupt halt by a nervy relegation scrap that was won thanks to a patched up side boosted by now-returned loan rangers. We have a lovely ground on the banks of the Trent, but it needs a bit of a spruce up. It's unlikely ownership of our club will make anyone a penny of money and, in our current position, it's unlikely it will do much to broaden anyones business image as much as, say, purchasing a top Premier League club might.

However (and trying to not to put those specs back on) this is a club that, unlike many others, buyers could get 100% ownership of given our current situation. It has a 'brand' and history (yes, I know we live in the past etc but it is a selling point) and with sensible management could mount a charge to get to the promised land of the Premier League. In that respect I suppose it might be a cheap, albeit long-term, way to get yourself a top flight club. I'm sure that's how it has been marketed but, like it or not, the motives of any new owner, unlike the previous incumbent, are open to question.

And what about the arrival of great pots of money at the end of the rainbow? It's the obsession with cash that concerns me a little. Splashing it about hasn't catapulted Leicester to promotion as quickly as many thought. Yes money helps but you can't 'just' buy your way out of this division. The very best players won't want to play Championship football so it's unlikely that anyone will suddenly accumulate a Premier League team and steamroller all comers. Meanwhile Swansea, Norwich, Southampton and Reading have gone up in style, playing attractive football and spending less than we have in recent seasons. They should be the inspiration for any team at this level.

The key, it seems, to promotion is to find a canny manager and provide him with sufficient time, trust and yes money to build a squad that can cope with the rigours of football in the Championship.

That should mean, perhaps harshly, that Steve Cotterill would not be the right man to remain in charge should rich owners come to the club. Cotterill did, it has to be said, galvanise a club on its knees after the disastrous and ill-conceived 'Steve McClaren experiment'. He finally transformed Garath McCleary into the mercurial talent I had long-hoped he could be and expertly used the loan market, injecting the talents of Adlene Guedioura, George Elokobi etc into a disjointed band of dejected looking Tricky Trees.

Why not Cotterill for the future then? Well, I remain to be convinced that he has the tactical nous at Championship level. At Forest and Portsmouth he has avoided the dreaded drop with sides and clubs that really ought to do so but at Burnley never seemed to have the flair to take a team up to the Premier League. He's level-headed and doesn't duck a fight but can he build a side, unearth talent from the lower leagues and play imaginative winning football in a tight, ruthless league? I can't see it myself. A future Cotterill regime would also be without his talisman McCleary, tactical chief Sean O'Driscoll (suspected by many to be the architect of our away-day renaissance) and the afore-mentioned loan stars. It seems, to me, to be all set for a new broom and one suited to someone with qualities that are not on Cotterill's CV.

Assuming that we do suddenly get some Kuwaiti cash (and that dreaded box of uncertainty goes untouched), the managerial role must then be the first priority. Goodness knows who that should be but let's hope that Darren Ferguson, linked to the role this weekend, is not on the shortlist.

Coupled with a new arrival in the hotseat must be a sensible approach to squad building. Let's use Lee Camp, Chris Gunter, Joel Lynch, Guy Moussi, Andy Reid, Lewis McGugan, Radi Majewski, Chris Cohen, Dexter Blackstock, Marcus Tudgay, Brendan Moloney, Kieron Freeman, Paul Smith, Karl Darlow and Jamaal Lascelles as the starting point for a squad and go out and buy players we need to complement them. We can also look at which of the McClaren flops could be brought 'in from the cold' into that group. There's an awful lot missing from the squad above, but it's undoubtedly a starting point. Why replace what you already have? Leicester seemed to spend all their time signing too many central midfielders and blowing £5m-plus on players like Matt Mills when they already had solid centre backs like Jack Hobbs on the books. Heaven knows how much they forked out getting Nigel Pearson back too.

It'd be nice to think we can blood through some younger players and pick up some bargains from the lower leagues. Surely there's a player in the academy or League Two who could fill our hexed left back berth? Young and up-and-coming talent should be available and carries less risk than, say, spending £1.2 million and 10k plus in wages on a striker that doesn't perform (not that I'm thinking of anyone specifically of course). Maybe if we had money we could risk losing cash Miller-style but short-termism really doesn't seem to work and certainly wouldn't do us any favours if the owners decided to up sticks Portsmouth style and leave an unaffordable bill to pick up.

The future of the club is undoubtedly at a crossroads. Of course, should the Al-Hasawi family take over and invest money into the club we shouldn't 'look a gift horse in the mouth' and bemoan it. The money will be much needed to secure the future of the club and finding a buyer full stop is surely vital. But big bucks aren't the be all and end all. We can only hope that the new owners will be sensible guardians and that the desire to go on an fantasy football-esque spending binge is resisted.

On the field and off the field we need to be clever to achieve anything. The first clever move needs to come from Seymour Pierce to find good owners. But that would only be the first step. We're a long way off just needing a left back after all, and who'd have thought we'd be nostalgic for those days?! Still, typical Forest fan, living in the past...

Friday, 24 February 2012

That winning feeling

It's a funny old game isn't it? Last weekend I went away and missed the action on Trentside. And we only went and won one!

A paranoid fan would think they won the Coventry game just to spite me. I am a paranoid fan.

I'm still to see us register a victory since November 19 and have only had Garath McCleary's goal to cheer (at a live game) since that date. I, like pretty much everyone else in the City Ground that day, was stunned into silence momentarily as the ball hit the net - 'so THIS is a goal?' I had genuinely forgotten how to celebrate. So heaven knows what a victory must have felt like for the crowd last week...

Mind you it was a pretty useful three points and brought me out in a temporary hysteria. We'd won, so cajoling people into joining me at Barnsley away in a couple of weeks seemed perfectly sensible. It probably won't feel so sensible when we're there, but you've got to live a little right? Even if that is at Oakwell.

For now, however, the attention is on our trip to St Andrews tomorrow - a game i'll be following in my usual state of panic while looking on Twitter, Final Score and online in a futile bid to find out every little scrap of information. I don't want to pay for Forest World and don't fancy my computer's chances keeping up with some dodgy foreign stream so getting increasingly angry at the painfully inept Garth Crooks and pressing refresh more times than is healthy await.

Tomorrow marks the all-important 'next game'. We'd been told for a while that if we could 'just get one goal' more would come and after that if we could 'just get one win' we might get on a roll. They're both naff cliches but there is something to be said for momentum in football and now really is the time to get some.

It sounded a pretty ugly game against a pretty ugly Coventry side last week, but style really isn't a consideration at this stage is it? Birmingham away is a tough ask but we are running out of time and nicking even a point against Chris Hughton's men would set up the chance to build a run with the aforementioned Barnsley away game and back-to-back home clashes against Doncaster and Millwall.

Since my last blog post a lot* has happened and much of it has left me more than a little unconvinced by the appointment of Steve Cotterill. There's a separate blog brewing on that shortly but, rightly or wrongly, it does seem that Frank Clark fancies him as the man to steer us to safety, so we're stuck with him.

One thing Cotterill must work out is the formula for away day success. Not just so I don't have a wasted trip to Barnsley (although I'm sure it's lovely there regardless right?) but also because nine of the remaining 15 games are on the road. We are going to have to win at least some of those to stand a chance of survival.

Having said that, we've won as many away games as home this season (4 wins in 14 away, 4 in 17 at home) and the in-form Garath McCleary should give us a useful counter attacking threat tomorrow. The mercurial McCleary coupled with the wily Andy Reid and impressive looking loanee Adlene Guedioura should give us the quality to unlock a defence. We just have to hope that the mis-firing strike force pack their shooting boots and take their chances. I'd still like to see the creative talents of Lewis McGugan and/or Radi Majewski put to good use but both seem almost irretrievably out of favour (and in Radi's case, injured).

Birmingham are pretty formidable at the moment and Chris Hughton has done a fantastically good job to regroup and revamp the relegated Blues into promotion contenders. Given the amount of games they've played you'd think they'd have to burn out eventually but they haven't shown much sign of that so far. It'd be clutching at a particularly short straw to hope their endeavours catch up with them tomorrow but, given the desperate nature of this season, I'm prepared to grasp at any small crumb of half comfort.

I last went to see the Tricky Trees at St Andrews in the ill-fated ITV Digital era. It was an early kick off on New Year's Day and fans helped clear the pitch of snow to get the game underway in front of the TV cameras. Only, according to something I read later, this was the first game to register 0 viewers because it attracted less than 1,000 people. The people who were shaking off their January 1 hangovers missed Stern John's last ever goal in the Garibaldi, I'm sure they're gutted. That game was 1-1 -  and I'd certainly take that tomorrow, wouldn't you? It would at least give me some false hope that going to Barnsley is the right thing to do.

Come on You Reds




*'a lot' is barely adequate to describe the huge shock of the loss of Nigel Doughty. That's another matter for another blog mind you - I've been very slack recently!